Contact us

Questions about an extension method, an order, or tracking? Our customer-care inbox is the fastest way to reach Esencia Niur.

Email support

Email [email protected]. We normally reply within two business days, Monday through Friday, excluding Ontario statutory holidays.

For order support, include the order number and the email used at checkout. Please do not send card numbers or other payment credentials by email.

Business information

Business name: Esencia Niur

Website: esencianiur.com

Business location: Toronto, Ontario, Canada

Customer-care email: [email protected]

Esencia Niur is an online retailer and does not currently offer walk-in shopping or in-person returns. Approved returns must be mailed using the instructions provided by customer care.

Tracking support

When a supplier or carrier provides tracking information, we add it to the order and email the customer. If a tracking link has not updated for several business days, contact us with the order number so we can investigate with the fulfillment partner.